Terms and conditions EZ SILVA shop
EZ SILVA is registered in Rotterdam under number 68141211 / Silva Concepts
The VAT identification number is NL002293583 B08
-> All EZ SILVA illustrations that are sold online are for personal use and therefore not to be duplicated for commercial purposes.
-> Please get in contact if you want to use any of my illustrations for commercial purposes.
-> All prices are indicated in euros on the website including VAT. Delivery costs are stated separately.
-> EZ SILVA does not accept returns, exchanges or cancellations.
-> Please contact EZ SILVA at firstname.lastname@example.org if you have any questions about your order.
-> EZ SILVA cannot offer refunds or exchanges unless an item arrives damaged or an incorrect item is received in which case photographic proof would need to be sent to email@example.com.
-> EZ SILVA cannot refund items lost in the mail or be held responsible for shipping times in the destination country.
-> EZ SILVA packages are packed and shipped with great care.
-> All orders are shipped from the Netherlands, using PostNL.
-> Please note that EZSILVA can not be responsible for damages, losses or delays incurred by PostNL or any other shipping service.
-> The tracking code will be included in the shipping confirmation e-mail that you will receive when your order is shipped. It can take up to 24 hours before your order can be tracked.
-> We charge a flat rate shipping cost for each order. This means that you can add as many products to the cart as you like.
-> Please make sure you enter the correct address at checkout. If you submitted the wrong address, please contact firstname.lastname@example.org as soon as possible after placing your order.
-> Deliveries are generally packed and shipped as soon as possible after ordering. In practice, it will be on average between 4 to 10 working days from the moment of payment. These delivery times apply as an indication and not as a deadline.
-> Import duties, taxes and customs clearance fees are not included in the item price or shipping costs. EZ SILVA is not responsible for these costs and/or fees.
-> You can pay with IDEAL and credit card.
-> Payment secured and provided by Mollie.